Strathpeffer Medical Practice

Strathpeffer Medical Practice, School Road, Strathpeffer, Ross-shire, IV14 9AG

Telephone: 01997 421455

nhsh.gp55412-admin@nhs.scot

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Dingwall Branch Surgery, Pavilion Court, Dingwall, Ross-shire, IV15 9SU | Telephone: 01997 421455 | nhsh.gp55412-admin@nhs.scot

Please do not call the surgery to request prescriptions, we are unable to take these over the phone.              

Complaints and Feedback

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager either verbally or in writing, who will deal with your concerns appropriately. You will receive an acknowledgement of receipt of your complaint within 3 working days. We aim to provide a response within 20 working days, in cases where this is not possible you will be kept informed of progress. Further written information is available regarding the Complaints Policy