Strathpeffer Medical Practice, School Road, Strathpeffer, Ross-shire, IV14 9AG
Telephone: 01997 421455
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Dingwall Branch Surgery, Pavilion Court, Dingwall, Ross-shire, IV15 9SU | Telephone: 01997 421455 | firstname.lastname@example.org
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager either verbally or in writing, who will deal with your concerns appropriately. You will receive an acknowledgement of receipt of your complaint within 3 working days. We aim to provide a response within 20 working days, in cases where this is not possible you will be kept informed of progress. Further written information is available regarding the complaints policy.