Rights & Responsibilities

We aim to provide you with the highest quality of health care services through the doctors and nurses at the practice.

We Aim To:

• Treat you confidentially, with courtesy and respect.
• Have respect for your privacy, dignity and religious and cultural beliefs.
• Keep you informed of the services we offer and any appropriate information that effects your health and treatment.
• Run surgeries and clinics on time. Delays can happen, for example because of emergencies. We are sorry if you are kept waiting.
• Offer you an urgent/emergency appointment with a doctor on the day you request it if you feel your condition warrants it.
• Offer you a routine appointment with a doctor of your choice, normally within 5 working days, provided the doctor is not absent.
• Provide a home visit if your illness means that it will be impossible for you to attend the surgery.
• Have your repeat prescriptions ready for collection during the afternoon two working days after the request is handed in, or three days if you are collecting from a pharmacy. There may be a delay if you have not attended for a review when requested by the doctor or nurse.

How You Can Help Us:

Please:

• Keep the appointment you have made, or cancel it well in advance to allow other people to be seen sooner.
• Only ask for an urgent appointment for problems that cannot wait. This way doctors can deal with urgent problems as soon as possible.
• Think ahead if you are taking regular medication and remember to request a repeat prescription in good time. If you need to see the doctor – do book in advance and avoid taking up an urgent appointment.
• When the surgery is closed, only call the doctor in the case of a medical emergency.
• Note that individual appointments are for one patient and one medical problem only. If you feel you may need a longer appointment, please tell reception staff.
• Always listen to and follow the advice you are given by our doctors or nurses. If you are unsure about anything, please ask the doctor or nurse.
• Treat our staff with the same courtesy and respect you would expect for yourself.